| return policy |
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| Your Satisfaction is Guaranteed! |
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| If for any reason you are not 100% satisfied with our computer training DVD/CD-ROMs or videos, you can return it within 30 days of purchase for a full refund. (Shipping and handling costs are non-refundable.) |
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| How to return a training course: |
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| Contact a Customer Service Representative at info@expete.com to receive a full creadit that you can use towards any future purchase on the site. |
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| Each return must be sent to us within 30 days of the invoice date, and must be in like-new condition. Expete.com reserves the right to refuse damaged or incomplete returns. |
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| Guarantee Certification |
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| We offer the industry’s leading DVD/CD-ROM and Video based training programs. Our experienced instructors are well-known certified experts. We are so confident you will succeed - that is why we guarantee IT certifications. |
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| Shipping Policy |
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| Available shipping methods in the US are Fedex Ground, 2nd Day and Overnight/ Next Day Delivery. Available shipping methods for international orders are FedEx Economy or FedEx Priority. |
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| Online Shopping Security |
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| Our site is protected through a Secure Sockets Layer (SSL) using the highest level of public and private keys data encryption. All transactions on this site are completely safe and protected. This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. |
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| When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry--SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. |
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| Federal law limits your liability for unauthorized credit card usage to $US50.expete.com will reimburse you for your maximum liability, up to fifty dollars ($US50.00), provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at expete.com while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card issuer in accordance with its rules and procedures. |
